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Student Accounts FAQ's

What responsibilities does the Financial Aid Office have that are different from the responsibilities of the Student Accounts Office?
The Financial Aid Office grants awards and approves loans based on the eligibility of the student.  They determine the type and amount of each award or loan, which is indicated in the “official” award letter that is mailed to each student who completes a Free Application for Federal Student Aid (FAFSA). The Financial Aid Office will release the aid to the student’s account after all documentation has been signed and submitted.  If the student has a loan, the Financial Aid Office will release the loan after the student (borrower) has completed the application, counseling sessions, and endorsed the promissory notes.  Students can contact the Financial Aid Office at (386) 481-2620 and/or review the Financial Aid section on this Website.

When will my financial aid be posted to my account?
After the Financial Aid Office has verified your eligibility, receipt of all documentation, and the funds have been transmitted electronically to B-CU, the Financial Aid Office will inform the Students Accounts Office that the funds have been released.  The Students Accounts Office will make the transfer and post the funds to your account.

How can I change my address?
You must notify the Registrar’s Office when you have a change of address.  Billing statements are mailed to students based on the addresses listed in the Registrar’s Office.  For refunds only, you must complete a Refund Mailing Address Form in the Student Accounts Office prior to the refund being issued. 

How do I receive a Wildcat Debit Card?
As soon as you have completed registration, B-CU will start the process of creating your Wildcat Debit Card.  The card will be sent to the mailing address that was registered with B-CU.

How do I activate my Wildcat Debit Card and choose my refund preference?
Once you receive your Wildcat Debit Card in the mail, you will visit www.wildcatdebitcard.com to activate your card and select your refund preference.  You can also change your preference at any time by visiting the same Website.

How can I log in to manage and monitor my Wildcat Debit Card Account?
Go to www.wildcatdebitcard.com and enter your email address and password in the upper right hand corner.  Through this site you will be able to keep track of the funds you have available for spending and avoid “insufficient funds” fees by accessing your free online statement.  It is updated in real-time and available 24 hours, 7 days a week.

How can I use my Wildcat Debit Card for free?
    Swipe and Sign
You must select “credit” instead of “debit” when paying at the cash register with your card.  It is a way to avoid the PIN-based transaction fee.
    Use Free ATM Machines
While you can use your card to withdraw cash at any ATM, always use the free Higher One ATM on campus to avoid “foreign” ATM fees.  You can also use Higher One ATMs located on various campuses.
    You can visit www.wildcatdebitcard.com to review Higher One’s statement of fees.

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